Alpenreich Travel Concierge
Delatinos Mexicano Blok C-7/20 BSD,
Serpong Tangerang Selatan,
Banten 15311
Indonesia
Email: privacy@alpenreich.ch
Authorized Representative
Wanda Puspa
Phone: +62 818 0707 1071
Email: contact@alpenreich.ch
This privacy policy sets out how PT ALPENREICH Travel Concierge (in the following just “ALPENREICH”, “We”, “Our” or “Us”) handles any personally identifiable information that our “Client” (or “You” or “Your”) makes available to us whilst using Our website.
Transparency, honesty and trust are at the heart of Our business values and are at the front of Our minds when designing travel to Switzerland and the Schengen Area. As such, Ee believe that Your data should be handled in the same way. Should We ask You to provide any information by which You can be identified when using this website, You are rest assured that it will only be used in accordance with this Privacy Policy.
For the utmost protection of Your personal data We are applying both Swiss Privacy Law (considered more stringent and comprehensive compared to those in many other countries) and European Union law.
General Information
Based on Article 13 of the Swiss Federal Constitution and the data protection provisions of the Federal Act on Data Protection (FADP), every person has the right to privacy protection and protection against misuse of their personal data. We take the protection of Your personal data very seriously. We treat Your personal data confidentially and in accordance with the legal data protection regulations as well as this privacy policy.
In collaboration with Our hosting providers, We strive to protect the databases as much as possible against unauthorized access, loss, misuse, or falsification.
We point out that data transmission over the Internet (e.g., communication by email) can have security vulnerabilities. A complete protection of data from access by third parties is not possible.
By using this website, You consent to the collection, processing, and use of data in accordance with the following description. This website can generally be visited without registration. Data such as accessed pages or names of accessed files, date, and time are stored on the server for statistical purposes without being directly related to Your person. Where personal data (such as name, address, or email addresses) is collected on Our pages, this is always done on a voluntary basis as far as possible. This data will not be disclosed to third parties without Your explicit consent.
Obtaining and Processing of Personal Data
Personal data is any information that relates to an identified or identifiable person. A data subject is a person whose personal data is processed. Processing encompasses any handling of personal data, regardless of the means and procedures used, in particular, the storage, disclosure, procurement, deletion, retention, alteration, destruction, and use of personal data.
We process personal data in accordance with Swiss data protection law. Insofar as the Regulation (EU) 2016/679, General Data Protection Regulation (GDPR), is applicable, we also process personal data on the following legal bases in connection with Article 6 (1) GDPR:
– lit. a): Processing of personal data with the consent of the data subject.
– lit. b): Processing of personal data to fulfill a contract with the data subject as well as to carry out corresponding pre-contractual measures.
– lit. c): Processing of personal data to fulfill a legal obligation to which we are subject under applicable EU law or applicable law of a country where the GDPR is wholly or partially applicable.
– lit. d): Processing of personal data to protect the vital interests of the data subject or another natural person.
– lit. f): Processing of personal data to safeguard the legitimate interests of Us or third parties, provided that the fundamental freedoms and rights and interests of the data subject do not outweigh them. Legitimate interests include, in particular, Our commercial interest in being able to provide Our website, information security, the enforcement of Our own legal claims, and compliance with Swiss law.
We process personal data for the duration necessary for the relevant purpose(s) or purposes. In the case of longer-term retention obligations due to legal and other obligations to which We are subject, We restrict processing accordingly.
We collect Your information in three (3) ways:
- Information You Provide
- Automatically Collect information
- Information From Other Sources
We will collect information from You through our online enquiry form, over the phone when You speak with Us over the phone, and when You sends emails and other forms of messaging. If You are travelling with any family members or friends, You must ensure that Your travel party understands how their information will be used and that they have given You their permission to share it with us.
For Our travel Proposal, finalized Itinerary and discussions of your travel plans with us, we will collect the following personally identifiable information in order to communicate with you:
- First name
- Last name
- Email address
- Phone and/or WhatsApp number
It may also be necessary for us to collect some further personally identifiable information in order to reserve flights, hotel rooms, tours etc;
- Address information
- Date of birth
- Passport number
- Passport copy
- Frequent flyer numbers
Should you consider and decide to request us to provide Medical Concierge Services, we furthermore will require you to share information and data about your medical history as appropriate for the service requested from us. As part of our Medical Concierge Service, we would also discuss your “case” with selected health care professionals in Switzerland and/or Germany. As we understand and honor the sensitivity of such personal medical information, we will request Your consent in writing prior to accepting any personal medical information from You.
Cookies
This website uses cookies. These are small text files that allow specific, user-related information to be stored on the user’s device while the user is using the website. Cookies enable Us, in particular, to determine the frequency of use and the number of users of the pages, analyze behavior patterns of page usage, and make Our offer more customer-friendly. Cookies remain stored beyond the end of a browser session and can be retrieved when the site is revisited. If You do not wish this, You should set your Internet browser to refuse cookies.
A general objection to the use of cookies for online marketing purposes can be declared for a variety of services, especially tracking, via the US site [http://www.aboutads.info/choices/](http://www.aboutads.info/choices/) or the EU site [http://www.youronlinechoices.com/](http://www.youronlinechoices.com/). Additionally, the storage of cookies can be achieved by deactivating them in the browser settings. Please note that in this case, not all functions of this online offer can be used.
SSL/TLS Encryption
For security reasons and to protect the transmission of confidential content, such as inquiries that You send to Us as the site operator, this website uses SSL/TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transmit to Us cannot be read by third parties.
Server Log Files
We automatically collect and store information in so-called server log files, which Your browser automatically transmits to Us. These are:
– Browser type and browser version
– Operating system used
– Referrer URL
– Hostname of the accessing computer
– Time of the server request
This data cannot be assigned to specific persons. This data is not merged with other data sources. We reserve the right to check this data retrospectively if We become aware of specific indications of illegal use.
Third-Party Services
This website may use Google Maps for embedding maps, Google Invisible reCAPTCHA for protection against bots and spam. and YouTube for embedding videos.
These services of the American Google LLC use, among other things, cookies, which transfer data to Google in the USA, although We assume that in this context no personal tracking takes place solely through the use of Our website.
Google has committed to ensuring adequate data protection according to the US-European and the US-Swiss Privacy Shield.
For more information, please refer to Google’s privacy policy.
Contact Form
If you send us inquiries via the contact form, your details from the inquiry form, including the contact details You provided there, will be stored by Us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without Your consent.
Newsletter
If you wish to receive the newsletter offered on the website, We require an email address from You as well as information that allows Us to verify that You are the owner of the specified email address and that You agree to receive the newsletter. No further data is collected. We use this data exclusively for sending the requested information and do not pass it on to third parties.
After you have given your consent to store the data, the email address, and their use for sending the newsletter, You can revoke this consent at any time, for example, via the “unsubscribe link” in the newsletter.
Newsletter Dispatch – Mailchimp
The newsletter is sent via the dispatch service provider ‘MailChimp,’ a newsletter delivery platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. You can view the data protection regulations of the dispatch service provider [here](https://www.payrexx.ch/site/assets/files/2592/datenschutzerklaerung.pdf). The Rocket Science Group LLC d/b/a MailChimp is certified under the Privacy Shield agreement and thus offers a guarantee to comply with European data protection levels (PrivacyShield). The use of the dispatch service provider is based on our legitimate interests according to Art. 6 para. 1 lit. f GDPR and a processing agreement according to Art. 28 para. 3 sentence 1 GDPR.
The service provider is permitted to use the data of the recipients in a pseudonymous form, i.e., without association with a user, to optimize or improve its own services, for example, for the technical optimization of the dispatch and presentation of newsletters or for statistical purposes. However, the service provider does not use the data of Our newsletter recipients to contact them themselves or to pass them on to third parties.
Rights of the Data Subject
Right to Confirmation
Every data subject has the right to obtain from Us confirmation as to whether personal data concerning them is being processed. If You wish to exercise this right of confirmation, You can contact Our authorized representative at any time.
Right of Access
Every person affected by the processing of personal data has the right to obtain from Us, at any time, free information about their stored personal data and a copy of this information. Additionally, access to the following information may be provided:
– Purposes of the processing
– Categories of personal data processed
– Recipients to whom the personal data have been or will be disclosed
– If possible, the planned duration of the storage of personal data or, if this is not possible, the criteria used to determine that duration
– The existence of the right to request rectification or erasure of personal data or restriction of processing concerning the data subject or to object to such processing
– The existence of a right to lodge a complaint with a supervisory authority
– Where the personal data is not collected from the data subject: any available information as to their source
Furthermore, the data subject has the right to be informed whether personal data has been transferred to a third country or to an international organization. If this is the case, the data subject also has the right to be informed of the appropriate safeguards relating to the transfer.
If you wish to exercise this right of access, you can contact Our authorized representative at any time.
Right to Rectification
Every person affected by the processing of personal data has the right to demand the immediate rectification of inaccurate personal data concerning them. Furthermore, the data subject has the right to request the completion of incomplete personal data, taking into account the purposes of the processing, including by means of a supplementary declaration.
If You wish to exercise this right to rectification, You can contact Our authorized representative at any time.
Right to Erasure (Right to Be Forgotten)
Every person affected by the processing of personal data has the right to obtain from Us the immediate erasure of personal data concerning them if one of the following reasons applies and if processing is no longer necessary:
– The personal data was collected or otherwise processed for purposes for which they are no longer necessary.
– The data subject withdraws consent on which the processing is based, and there is no other legal ground for the processing.
– The data subject objects to the processing based on reasons related to their particular situation, and there are no overriding legitimate grounds for the processing, or the data
subject objects to processing for direct marketing purposes and related profiling.
– The personal data has been unlawfully processed.
– The erasure of personal data is necessary to comply with a legal obligation under the law of the Republic of Indonesia to which We are subject.
– The personal data has been collected in relation to the offer of information society services directed at a child.
If one of the aforementioned reasons applies and You wish to request the erasure of personal data stored by Us, You can contact Our authorized representative at any time. Our authorized representative will ensure that the erasure request is complied with immediately.
Right to Restriction of Processing
Every person affected by the processing of personal data has the right to obtain from Us the restriction of processing if one of the following conditions is met:
– The accuracy of the personal data is contested by the data subject for a period enabling the controller to verify the accuracy of the personal data.
– The processing is unlawful, the data subject objects to the erasure of the personal data and requests the restriction of their use instead.
– We no longer need the personal data for the purposes of processing, but the data subject requires them for the establishment, exercise, or defense of legal claims.
– The data subject has objected to processing based on their particular situation, and it is not yet clear whether the legitimate interests of Us override those of the data subject.
If one of the aforementioned conditions is met, You can contact Our authorized representative at any time to request the restriction of the processing of personal data by Us. Our authorized representative will arrange for the processing to be restricted.
Right to Data Portability
Every person affected by the processing of personal data has the right to receive the personal data concerning them in a structured, commonly used, and machine-readable format. In addition, the data subject has the right to request that the personal data be transferred directly from one controller to another, where technically feasible, and provided that the rights and freedoms of others are not adversely affected.
To assert the right to data portability, You can contact Our authorized representative at any time.
Right to Object
Every person affected by the processing of personal data has the right to object at any time, for reasons arising from their particular situation, to the processing of personal data concerning them.
We will no longer process the personal data in the event of an objection unless We can demonstrate compelling legitimate grounds for the processing that override the interests, rights, and freedoms of the data subject, or the processing serves the establishment, exercise, or defense of legal claims.
To exercise Your right to object, You can contact Our authorized representative directly.
Right to Withdraw Consent under Data Protection Law
Every person affected by the processing of personal data has the right to withdraw consent to the processing of personal data at any time. If You wish to exercise Your right to withdraw consent, You can contact Our authorized representative at any time.
Objection to Emails
We hereby object to the use of contact data published as part of the imprint obligation for sending unsolicited advertising and informational materials. The operators of these pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam emails.
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Ireland Limited. If the controller responsible for data processing on this website is located outside the European Economic Area or Switzerland, the data processing by Google Analytics will be carried out by Google LLC. Google LLC and Google Ireland Limited are referred to as “Google.” The statistics obtained allow Us to improve Our offerings and make them more interesting for You as a user. This website also uses Google Analytics for a cross-device analysis of visitor flows, conducted via a user ID. If You have a Google user account, You can disable the cross-device analysis of your usage in the settings there under “My Data,” “Personal Data.”
The legal basis for the use of Google Analytics is Art. 6 (1) sentence 1 lit. f GDPR. The IP address transmitted by Your browser within the scope of Google Analytics is not merged with other data from Google. We would like to point out that on this website, Google Analytics has been extended by the code “_anonymizeIp();” to ensure the anonymized collection of IP addresses. This means that IP addresses are processed in a shortened form so that they cannot be linked to a specific person. Should the data collected about You be personally identifiable, this will be excluded immediately, and the personal data will be deleted promptly.
Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of Us, Google will use this information to evaluate Your use of the website, compile reports on website activity, and provide other services related to website and internet usage to the website operator. For the exceptional cases in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield, [https://www.privacyshield.gov/EU-US-Framework](https://www.privacyshield.gov/EU-US-Framework).
Google Analytics uses cookies. The information generated by the cookie about Your use of this website is generally transmitted to a Google server in the USA and stored there. You can prevent the storage of cookies by setting Your browser software accordingly; however, please note that You may not be able to use all the functions of this website to their full extent if You do so. You can also prevent the collection of data generated by the cookie and related to Your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link: [Disable Google Analytics](https://tools.google.com/dlpage/gaoptout).
You can also prevent the use of Google Analytics by clicking on this link: Disable Google Analytics. An opt-out cookie will then be stored on Your data carrier, preventing the processing of personal data by Google Analytics. Please note that if You delete all cookies on your device, these opt-out cookies will also be deleted, meaning You must reset the opt-out cookies if You want to continue preventing this form of data collection. The opt-out cookies are set per browser and computer/device and must therefore be activated separately for each browser, computer, or device.
Data Transfer to the USA
Our website includes tools from companies based in the USA. When these tools are active, Your personal data may be transmitted to the US servers of the respective companies. We point out that the USA is not considered a safe third country under EU data protection law. US companies are obliged to release personal data to security authorities without the ability for You as the affected party to take legal action against it. Therefore, it cannot be ruled out that US authorities (e.g., intelligence services) will process, evaluate, and permanently store your data located on US servers for surveillance purposes. We have no influence on these processing activities.
External Payment Service Providers
This website uses external payment service providers, through whose platforms users and We can carry out payment transactions. For example, via:
In the context of contract fulfillment, We use the payment service providers on the basis of the Swiss Data Protection Ordinance and, where necessary, Art. 6 para. 1 lit. b. EU GDPR. In addition, We use external payment service providers based on our legitimate interests under the Swiss Data Protection Ordinance and, where necessary, under Art. 6 para. 1 lit. f. EU GDPR to offer Our users effective and secure payment options.
The data processed by the payment service providers include, among others, inventory data such as name and address, bank data such as account numbers or credit card numbers, passwords, TANs, and checksums, as well as contract, sum, and recipient-related information
Disclaimer
All information on Iur website has been carefully checked. We strive to ensure that the information We provide is up-to-date, accurate, and complete. However, errors cannot be completely ruled out, so We cannot guarantee the completeness, accuracy, and timeliness of the information, including journalistic-editorial nature. Liability claims relating to material or non-material damage caused by the use or non-use of the information provided or by the use of incorrect and incomplete information are generally excluded.
We can change or delete texts at its own discretion and without prior notice and is not obligated to update the content of this website. The use of this website and access to it are at Your own risk. We are not responsible for damages, such as direct, indirect, incidental, or consequential damages, allegedly caused by visiting this website and, therefore, assume no liability for such damages.
We also assume no responsibility or liability for the content and availability of third-party websites that can be accessed via external links from this website. The operators of the linked pages are solely responsible for their content. Therefore, We expressly distances itself from all third-party content that may be criminally or civilly relevant or that violate good morals.
Copyright
The copyright and all other rights to the content, images, photos, or other files on the website belong exclusively to Us or the specifically named rights holders. Written permission from the copyright holders must be obtained in advance for the reproduction of any files. Anyone who commits a copyright infringement without the consent of the respective copyright holders may be liable to prosecution and, if applicable, liable for damages.
Changes
We may change this privacy policy at any time without prior notice. The current version published on Our website applies. If the Privacy Policy is part of an agreement with You, We will inform You of any updates by email or other appropriate means.